FAQ

Q: Is your product authentic?

A: 100% authentic. We are directly connected with brands and authorized distribution agents. 

 

Q: Where is basic place based?

A: We are based in Sydney, Australia. 

 

Q: Do you ship internationally? 

A: No, we currently ship within Australia only.

 

Q: Do you do exchange, return, or refund?

A: Yes, please find Exchange & Return Policy. 

 

Q: How long does an order take to process? 

A: It generally take 1-3 business days to process your order, and we will send you a notification email as soon as it ship out. 

 

Q: Why my discount code not working? 

A: Depends on the situations. If you are checking out on-sale items or you have one or more on-sale items in your cart, discount cannot be combined. If the items you added were not on-sale, please contact our customer service via live chat or online contact form. We will make sure you can enjoy the right discount.